Advice

The Housing Crisis Intervention Service (HCIS) offers both Housing Advice, Welfare Benefits Advice and Hostel Placement Service.

Opening Hours:

The Service is available at the following times:

Note: We offer a drop-in service for new clients between 10am and 1pm. Repeat clients are seen by appointment only.

Where we are:  Link to Streetmap UK

You can find us just off Fife Road, enter the tunnel next to the Sony Centre and we are situated in the white building on the right hand-side.

Services Offered:

We provide a range of services to clients with housing problems and in particular to single homeless households seeking accommodation.
Activity ranges from the provision of straightforward information and advice to formal advocacy to anyone in housing difficulty.

HCIS will provide information and advice on statutory rights to housing, housing benefits and tenancy problems. It will assist households to find accommodation in the private rented sector and hostels and will refer to specialist agencies as appropriate.

Those we help:

During the year up to 31st March 2011, 589 new clients approached the Service for help with housing problems. Plus a further 1,932 on repeat visits;

---   20% of our clients were homeless due to relationship breakdown.
---   62% of clients were homeless on the day they first presented at our office. 
---   73% of clients were aged under 45 and 37% of clients were aged under 30.
 

Last Updated: 5th July 2011